I AM HAVING ISSUES CONNECTING MY VCI'S BLUETOOTH WITH WINDOWS 10

Q: After following the initial set-up instructions, I can't autodetect my MECH5 VCI? 

A: Please make sure you are within 2 meters of the VCI (with no obstacles in the way) the first time you pair your device. 

Please try the following if you are having issue configuring XLink:

Windows 10 may see the MECH5 VCI in the Bluetooth pairing list twice. 

Step One: Un-pair all VCI's in your Bluetooth device list if you have tried pairing already 

Step Two: Go to 'add a device' in your Bluetooth settings and wait for the VCI's to show up in the list

Step Three: Pair with the second device in the Bluetooth list

Step Four: Once paired and drives downloaded/installed automatically. Please configure XLink and click auto-detect.

If pairing was unsuccessful with the above please follow step five onwards:

Step Five: Close and re-open XLink. Then try to auto-detect again.

Step Six: If unsuccessful, Please ensure your serial port is enabled by following the below steps.  

How to enable my Windows Bluetooth serial port?

This can be done by following the below steps: 

Ensure your VCI is paired

Note: Windows 10 may see the MECH5 VCI in the Bluetooth pairing list twice. Please pair with the second device in the list and ensure the serial port is enabled. 

Go to: Control Panel\Hardware and Sound\Devices and Printers

In properties please click the services tab > Ensure that the serial port (SPP) 'SPP' button is ticked. (See screenshot below)

If you are not able to connect after trying these steps, please contact us with details of your issue. Simply click here to contact us, alternatively please email [e-mail]