Submit a request

Please enter the details of your request, the more details you can provide the better we can assist your request. A member of our support staff will respond as soon as possible.

Please enter your MECH5 VCI or DEC Superscan / Solo serial number in the above box. This is required if you need help using your device.

Please Select YES or NO

Required Above: Make, Model, Registration Plate Number and the VIN if not detected in MECH5.

This can be done by clicking the 'Report a Bug' or 'Wrong' button within the software when connected to the vehicle

e.g. Android 5.0 , Windows 10 / e.g. Chrome Version 55.0 , Internet Explorer Version 11 (MECH5 requires the latest browser available)

Please select the distributor you purchased your VCI from. This is only required if you need help setting up or using your device.

Add file or drop files here