I AM HAVING PROBLEMS USING MY ANDROID DEVICE

Troubleshooting Ideas:

1. Please ensure the latest version of MECH5 Xlink is installed. This can be found on the Google Play store. Click here to see the latest version available on the play store.
2. Ensure that you are meeting the Xlink operating systems requirements. Please click here to check our current supported operating systems.
3. Check you are on the latest browser available for your OS, click here for more information on browsers.

Errors: 

Q: I can't see the connect new vehicle button on my android tablet/mobile? 

I just keep setting this above screen ^

A: Please update your browser, if you are still having issues please try installing another browser (e.g. Firefox or Google Chrome)

How do I update my Android device? 

Please click here to follow our help guide

How do I update my browser?

Please click here to follow our help guide

Q: I have tried the above steps, but it is still not working? 

A: Please uninstall the MECH5 Xlink application and un-pair your VCI in Bluetooth settings. Un-plug the VCI from the vehicle.

Next, restart your device. Then, plug in your VCI again and pair your VCI in Bluetooth settings. After, install/configure the application again.

If you still have a question after reading this, simply click here to contact us. Alternately please email [e-mail].